Frequently Asked Questions

Accounts

Anyone can register in the CCBI Online Registration application. We encourage, in particular, all Customs Brokers in the Philippines to register in the application. With the use of this application, brokers can request for their Certificate of Good Standing (CGS), join any available events with CPD units, correspond directly with CCBI staff via the built-in ticketing system, and more.
For customs brokers who are PRC ID cardholders, please prepare the following:
                                PRC ID Number
                                PRC ID Validity Date

For importers, exporters, and other non-customs brokers, please prepare at least one (1) of the following:
                                Driver’s License Number
                                Passport Number
                                Tax Identification Number (TIN)
                                Social Security System (SSS) Number

Once the initial requirements have been prepared, please proceed to the Registration Page: http://ccbi.com.ph/signup and enter the required information in the sign-up form.
After completing your registration, a Filing Reference Number (FRN) will be sent to your e-mail address. Simply click the FRN and it will redirect you to your registration milestones for a quick overview of your registration status. Alternatively, you may also enter your FRN into the search engine located on the website:   http://www.ccbi.com.ph to view your status.
After successfully paying for your registration fee, your registration status is now tagged as “For Approval.” During this time, you will NOT be able to login to your account. CCBI staff will review your submitted application and determine if they will APPROVE or DISAPPROVE your application. For Approved applications, you will receive an e-mail stating that you can now access the application using your username and password. For Disapproved applications, you will receive an e-mail informing you of the reason behind the disapproval of your application.
Please be reminded that ONLY accounts which have been APPROVED and PAID for are allowed to reset their account passwords.
In case you forgot your password, you can reset your password here:   http://ccbi.com.ph/forgot_your_password. Then, proceed with the following steps:
1.   Enter your registered e-mail address. Make sure this is the same e-mail address you used when signing-up on the application.
2.  Click “Reset” below. This will trigger an e-mail to be sent to your e-mail address.
3.  Click the link in system-generated e-mail you have received.
4.  A new page/tab will appear. Here, enter the new password you have selected.
While logged-in to your account, follow the steps below to change your password:

1.  Click on your name found in the top-right part of the dashboard.
2.  Select “Update Info” in the dropdown list.
3.  On the following page that appears, you may enter the new password you have selected.
4.  Click the “Update” button to save your changes

Forms & Certificates

The Certificate of Good Standing (CGS) is a certificate duly issued by the Chamber of Customs Brokers, Inc. (CCBI) for its members which states that they are in good standing and are allowed to do business with the Bureau of Customs (BOC).

The CGS is used for the following purposes:
1.  as a supporting document for the processing of the Application for Accreditation and/or;
2.  as a supporting document for PRC ID renewal for Customs Brokers.

Only registered members in the CCBI Online Registration application with a BROKER PROFILE are allowed to apply for a CGS. Non-brokers are not allowed to apply for this certificate.
While logged-in to your account, click on “Apply for CGS” (found beside your name on the Dashboard). Some of the fields in the form are already pre-filled according to the information you entered in the application upon signing-up. Please make sure to check if all fields are filled-up and are correct.

Once everything is set, click on “Submit” and you will be redirected to the Payment page. Please see further details on how you can complete your payments in the Payments & Billing section of our FAQs. The system will generate a CGS Application Number which you can use to keep track of your application status.

Only registered members in the CCBI Online Registration application with a BROKER PROFILE are allowed to apply for a CGS. Non-brokers are not allowed to apply for this certificate.
After the successful submission of your application for a CGS, the system will generate a CGS Application Number. You can use this to view the status of your application.

You will also receive an e-mail informing you whether your application has been approved or disapproved by CCBI admin.

Events, News & Publications

The following are upcoming events by CCBI:

1.  Seminars and Conferences CCBI hosts seminars and conferences that are dedicated to every broker’s continuing professional development and keeping them updated with the latest development in customs rules and regulations.

To see and join future Seminars and Conferences, simply log-in to your registered account and check the upcoming events posted on the Dashboard, below your Member Profile.

2.  Novelty Events CCBI organizes events that allows us to give back to the community as well provide opportunities for our members to network with each other in events that cater to their common interests.

To see and join future Novelty Events, simply log-in to your registered account and check the upcoming events posted on the Dashboard, below your Member Profile.

3.b  Organizational Milestone Events CCBI is a continuously growing organization. As an organization, it is important for us to include our members in celebrating the milestones that we reach.

To see and join future Organizational Milestone Events simply log-in to your registered account and check the upcoming events posted on the Dashboard, below your Member Profile.

4.  Board and Stakeholders’ Meeting Events CCBI believes it is imperative for members of an organization to find opportunities to communicate with each other and share ideas on how to improve their craft as well as the organization as a whole.

To see and join future Board and Stakeholders’ Meeting Events, simply log-in to your registered account and check the upcoming events posted on the Dashboard, below your Member Profile.
To know more about Continuous Professional Development (CPD) Units, please see the following PRBCB Resolution No. 05, Series of 2017: OPERATIONAL GUIDELINES ON THE IMPLEMENTATION OF R.A. 10912, OTHERWISE KNOWN AS “CONTINUING PROFESSIONAL DEVELOPMENT (CPD) ACT OF 2016” for Customs Brokers.
You may find the upcoming events of CCBI at the bottom part of the Dashboard. Once you find an event that you would like to join, click the “Join Now” button. You will then be redirected to our events page where you can complete your payment and reservation as well as view other events you would like to join.
To ensure that our member brokers are always up-to-date about the latest events related to their profession, we have included updates from our partners and other agencies which can be found here: http://www.ccbi.com.ph/news
In line with our endeavour to keep our member brokers up-to-date with the latest developments in customs rules and regulations, CCBI uploads the latest releases from government agencies including Memorandum Orders, Administrative Orders, Memorandum Circulars, Training Circulars, and Unnumbered Memorandums. The latest publications from relevant government agencies can be found here: http://www.ccbi.com.ph/publications/.

Rates

The fees for registering to the CCBI Online Registration application are as follows:

Profile Account of Fee
Customs Broker 500.00 PHP
Non-Customs Broker 1,000.00 PHP

No additional fees (Services Fees, Transaction Fees, and Convenience Fees) are added/ included in the rates stated above. Any additional fees (organizational fees, Penalties from previous/manual transactions, etc.) are not added/ included in the rates stated above but may require you to settle manually at the CCBI office.

Payment Gateway Additional Fee
Online Banking 10.00 PHP
OTC Banking 15.00 PHP
OTC Non-Banks 20.00 PHP

Only registered members in the CCBI Online Registration application with a BROKER PROFILE are allowed to apply for a CGS. Non-brokers are not allowed to apply for this certificate.
A processing fee of 1,000.00 PHP with an additional convenience fee of 100.00 PHP will be required to complete your CGS application. No additional fees (Services Fees, Transaction Fees, and Convenience Fees) are added/ included in the rates stated above. Any additional fees (organizational fees, Penalties from previous/manual transactions, etc.) are not added/ included in the rates stated above but may require you to settle manually at the CCBI office.

Payment Gateway Additional Fee
Online Banking 10.00 PHP
OTC Banking 15.00 PHP
OTC Non-Banks 20.00 PHP

Only registered members in the CCBI Online Registration application with a BROKER PROFILE are allowed to apply for a CGS. Non-brokers are not allowed to apply for this certificate.
Event registration fees will vary depending on the CPD provider. Some events may offer different rates for the following:
1.  Pre-registration
2.  Early Bird Registration
3.  Regular Registration
4.  Late Registration

For each event registration, a convenience fee of 50.00 PHP is charged to the member. Make sure to carefully read the details of the event you wish to join to ensure that you are informed of any promotions, discounts, or rebates they may be offering. Should you have any questions, you may contact the CPD provider or you may Contact Us.

Payments and Billing

The following options are made available by the CCBI Online Registration application for your convenience:
1.  Credit Card
2.  Debit Card (PayPal)
3.  OTC Banks and Non-Banks
4.  Bayad Centers (DragonPay)
Currently, we are processing Credit Card payments or payments done through Dragon Pay only.
The following Credit Cards are accepted by the application:
1. Visa
2. Master Card
3. American Express
Members have the option to pay for the transactions with cash by using Dragon Pay as their payment method.